SHIPPING & RETURNS
We ship islandwide in Singapore.
We offer complimentary doorstep registered postage for all local orders unless otherwise stated.
A tracking number from Singpost will be provided for every parcel.
An email notification with Singpost's tracking number will be sent once the parcel is mailed out.
Should the parcel be delivered at the point of time and location with no recipient around to receive, Singpost will leave a hard copy slip at the location to notify you. The Singpost slip states details of re-delivery or self-collection at your nearest Singpost station. We will not be responsible for the parcel if you do not arrange for a re-delivery or not collect from the Singpost station.
We will attempt to process and deliver all paid orders within 3-5 working days.
At the moment, we do not have a fixed International shipping fee.
Should you like to order from overseas, please email us at email@example.com to let us know which item you would like to order and your overseas address.
We will reply you via email the international shipping charges before you place the order.
Drop us an email at firstname.lastname@example.org within 10 calendar days from the date the parcel is delivered to you with this template. We will provide you with more details on the return via email.
Customer Name :
Order Number :
Item Name :
Reason for Return :
1. Returns slip
Print out the returns slip, which will be sent to you after you have emailed us.
2. Check your item
Check that the product is in its original unused condition.
3. Pack the item and returns slip
Ensure that the product is packed and returned together with the product tag, commercial invoice, returns slip.
4. Return the parcel
The return address will be provided via email and in the returns slip.
5. When returned, Check the item
Item will be checked upon return.
6. Credit note issue
Once the return is approved, a credit refund will be issued to you.
All credit note is valid for 3 months from the date of issue.